Question 1

How long until my first AI-handled reply goes out?

Accepted Answer

Under 3 minutes from signup. Scan a QR for WhatsApp, paste a Page Token for Messenger, done. No sales call, no demo deck, no onboarding fee. Your customers don't wait — and neither should you.

Question 2

Do I need to code, write webhooks, or host a server?

Accepted Answer

If you can copy-paste, you can run Raabt. Every integration is a guided step-through — we handle the plumbing (Meta tokens, refresh flows, webhook endpoints). You point the AI at your knowledge and watch it reply.

Question 3

What's the catch with the Free plan?

Accepted Answer

None. It's 100 messages/month on a real channel with the same AI brain our Pro customers use. We don't cripple it — we trust that once you see the product work, you'll upgrade when you outgrow it. Cancel in one click at any time.

Question 4

Can I switch channels or add more later?

Accepted Answer

Yes — your knowledge base travels with you. Start on WhatsApp today, add Instagram tomorrow, bring Telegram next week. The AI stays consistent across every channel so customers get the same experience wherever they reach you.

Question 5

How does the AI actually learn my business?

Accepted Answer

Three sources, zero training data scientists: upload PDFs of your policies, paste FAQs, import product info. The AI reads it the way a new hire would — and you can correct answers inline to teach it. No dataset curation, no fine-tuning jobs.

Question 6

Will the AI hallucinate or invent stuff about my products?

Accepted Answer

No. Raabt is grounded in your knowledge base — not the open internet. If it doesn't know something, it tells the customer and offers to escalate to a human. Confident silence beats confident lies, especially in customer service.

Question 7

Can it handle voice notes and product photos?

Accepted Answer

Both. Voice messages get transcribed and understood in context. Product photos get recognized — a customer can send a picture and ask 'do you have this in red?' and the AI answers, just like your best sales rep would.

Question 8

When a human takes over, do they read the full thread?

Accepted Answer

No — Raabt hands them a one-line summary of the last 50 messages the moment they open the conversation. You jump straight to the pivotal moment. No scrolling, no 'let me catch up,' no awkward restart with the customer.

Question 9

Will it reply in my customer's language automatically?

Accepted Answer

Yes — automatically. Customer writes in Kurdish? It replies in Kurdish. Arabic? Arabic. Full RTL support — no garbled punctuation, no broken layout, no translation-bot awkwardness. Same conversation, localized perfectly.

Question 10

Which channels are supported today?

Accepted Answer

WhatsApp (Meta-verified), Facebook Messenger, Instagram Direct, and Telegram. One inbox, every platform. Customers don't care where they message you — they just want a real reply, fast.

Question 11

If I disconnect a channel, do I lose the conversations?

Accepted Answer

Never. Conversations, contacts, and full context stay in your dashboard permanently. You own the data — we're renting you the plumbing. Reconnect the channel and the history is exactly where you left it.

Question 12

Can I run bulk campaigns without leaving Raabt?

Accepted Answer

Yes, on Pro and Business. Upload a list, write one message with personalization tokens, send to thousands — directly from the same workspace as your inbox. Replies land where you expect them: the conversation view you already use.

Question 13

Is there any long-term contract or minimum commitment?

Accepted Answer

No. Monthly plans cancel with one click. Yearly plans save you 10% and still cancel the moment you want — the remaining time stays usable. We don't believe in hostage pricing or auto-renewing traps.

Question 14

What happens if I hit my monthly message limit?

Accepted Answer

You get three warnings (80%, 95%, 100%). At the limit, the AI pauses new conversations — existing threads keep going, nothing breaks. Upgrading takes 15 seconds and the cap lifts instantly. No forced calls, no contract addenda.

Question 15

Why does Starter have the same AI as Business?

Accepted Answer

Because 80% of businesses don't need 'enterprise AI' — they need working AI at a fair price. Every plan ships the same intelligence. Upgrading buys you more volume, more channels, and bulk campaigns — not a better brain.

Question 16

Who can see my customers' messages?

Accepted Answer

You, the teammates you invite, and nobody else. Every message is encrypted in transit and at rest. We don't sell data, we don't train public models on your conversations, and we don't share with advertisers. Full stop.

Question 17

Can I delete everything and walk away?

Accepted Answer

Yes — Delete Account in settings erases your data within 30 days, including from backups. No email threads with support, no export forms, no lawyer needed. Data portability isn't a favor we grant you; it's your right.

Question 18

Are you compliant with data protection regulations?

Accepted Answer

We follow GDPR principles by default, encrypt at every layer, and audit access. If your industry needs a DPA or BAA signed, Business and Enterprise plans include them. Ask us — we'll sign and send back within one business day.

Question 19

How do multiple teammates share one inbox?

Accepted Answer

Assign conversations by teammate, leave internal notes the customer never sees, watch each other type in real time, and hand off with context. It's WhatsApp Web, but built for teams who need receipts of who said what.

Question 20

Can I pause the AI to jump in, then let it resume?

Accepted Answer

One button. The AI steps back, you take over the keyboard, and when you leave the thread, Raabt picks up seamlessly — with your latest reply as context. No awkward hand-offs, no customer noticing the swap.

Ask Raabt anything.

Ask a human. We reply in 30 minutes.

Ask Raabt anything.

Ask a human. We reply in 30 minutes.

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