01Spec
Unified Inbox
Every message, one queue.
WhatsApp, Messenger, Instagram and Telegram — threaded, searched, assigned, answered.
4 channels · Live sync
Chapter 02 · HandbookRAABT / FEATURESVol. 01 · Capabilities
Product HandbookChapter 00 · Handbook
Every capability, catalogued with intention.
“Dozens of tools. Four channels. One clear philosophy — ship features your team will actually use, then get out of the way.
Features shipping
40+
Chapters inside
03
Last updated
2026
Open the handbook
Contents
Three chapters · Read in any order01
Chapter 01The Three Promises
The Raabt promise
Promises you can finally keep.
Your customer has three expectations from every business. Raabt keeps all three — on every channel, around the clock.
- The speed promise
I won't be kept waiting.
The first 5 minutes decide the sale. Raabt replies in seconds — on every channel, every hour of the day.
- AI replies in under 8 seconds — 24/7
- Smart hand-off to your team when it matters
- Never miss a midnight DM again
Answering nowavg first reply - The memory promise
I won't repeat myself.
They told Instagram once. Raabt remembers on WhatsApp, Messenger and the next call — every time.
- One profile stitched across every channel
- Orders, preferences and context carry over
- Every teammate sees the same story
One memorycontext carried - The language promise
I'll be understood.
Arabic, Kurdish, English — typed, spoken or mixed. Raabt replies natively, not literally.
- Native replies in Arabic, Kurdish and English
- Voice notes transcribed and understood
- Tone matches your customer — warm, formal or casual
Speaking nativelanguages spoken
Three promises, kept every day.
02
Chapter 02Automation Rules
Automation rules
AI that actually gets your business.
Four rules running 24/7. Every message triaged, filtered, booked, or replied to — automatically, while you sleep.
Ruleset · 04 active
100% uptimeraabt.automations.v1
Rule 01Auto chat escalation
Active
Hand off to humans — at the exact right moment.
Raabt reads sentiment, context, and intent. The second a conversation turns sour or complex, it routes to your team with full context.
IFsentiment drops below 40%THENroute to best-available agent
Thanks for the quick info!82%
Hmm, this still isn't working...54%
This is completely unacceptable!!!18%
Escalated to Sara · human agent
Chapter 03 · The Toolkit
A catalogue of what ships today.
Eight capabilities in one workspace. Each does one thing remarkably well — and speaks fluently to the rest.
08 Specimens · 4 Channels · 1 Workspace
02Spec
Contact Memory
Know them before they speak.
Each customer carries a persistent profile — preferences, past orders, tone — always in view.
Unlimited fields
03Spec
Knowledge Base
Train on what you already wrote.
Upload documents, paste FAQs, point at a site. Raabt answers in your words, not ours.
Docs · URLs · Files
04Spec
Bulk Messaging
Broadcast without the broadcast.
Scheduled campaigns, segmented audiences, per-contact personalization — and never spammy.
Opt-in · Rate-limited
05Spec
AI Voice Reply
Reply in voice, not just text.
Send back a studio-clean voice note when a customer sends one. Tone, pacing, language matched.
EN · AR · KU
06Spec
Comments Triage
Never miss a mention.
Instagram and Facebook comments triaged and replied to automatically — public, or moved to DM.
Auto-DM · Public reply
07Spec
Team & Roles
Collaborate without collisions.
Assign conversations, define roles, track resolution — without leaving the inbox.
Roles · Assignments
08Spec
Analytics
See the conversation, in numbers.
Volume, response times, sentiment, top topics — dashboards that turn chat into decisions.
Daily · Weekly · Export
End of specifications
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