For Banking

Bank-grade AI for retail banking customer support

Banks lose 30%+ of contact-centre time to repeat questions: card status, branch hours, balance, FX rate. Raabt AI handles all of it across every messaging channel — with Arabic dialect coverage, GDPR + PCI-aware data handling, and a verified audit trail your compliance team can hand to a regulator.

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What's included

Everything you need for Banking

Native Arabic AI, ready to handle every conversation that comes through Banking.

Card lifecycle automation

Lock/unlock, replace lost card, raise limit, dispute charge — every card-related question routed to the right flow with PCI-safe data handling.

GDPR + PCI compliance

Data encrypted in transit and at rest, processed in your billing region, full audit log per session — ready for your compliance team's review.

Arabic dialect mastery

Iraqi, Gulf, Egyptian, Levantine, Maghrebi — your customers can ask in their dialect; the AI replies in MSA or matching dialect per your brand voice.

Branch + ATM info

Live branch hours, holiday closures, ATM cash availability, FX rates — pulled from your internal API and answered in any language.

Human handoff for high-stakes ops

Loan applications, account opening, fraud alerts — escalated to a verified human banker with full chat context and customer KYC status preserved.

Compliance-grade audit trail

Every chat is logged with timestamp, language detected, AI confidence score, escalation reason — exportable as CSV for regulator reviews.

Built for these teams

Who uses Raabt for this

Real businesses, real outcomes — three patterns we see most often.

Retail banking 24/7 support

Card status, balance, branch hours, FX rate, statement download — all auto-answered without an agent.

Wealth & investment desks

Triage routine queries (NAV, yields, dividend dates) so RMs spend their time on real client conversations, not FAQ noise.

Fraud + dispute intake

Customer reports unusual activity → Raabt captures details, opens a ticket in your fraud system, and confirms next steps in their language.

Common questions

Frequently asked

Everything sales teams ask before adopting Raabt for Banking.

Is Raabt PCI-DSS compliant?

Raabt itself doesn't store cardholder data — for PCI-sensitive flows we capture only metadata (card last-4, masked PAN reference) and hand off to your existing PCI-compliant systems for actual processing. Audit trail captures the handoff.

Can the AI access my core banking system?

Yes — through your existing internal APIs. Raabt connects via secure server-to-server calls (no customer data ever flows directly to the AI provider; only the redacted question + retrieval result).

How do you handle dialect-aware Arabic?

Iraqi, Gulf (Saudi/UAE/Kuwait), Egyptian, Levantine (Lebanese/Syrian/Jordanian/Palestinian) and Maghrebi are all natively supported. The AI auto-detects per-customer dialect and replies in MSA OR matching dialect per your brand voice config.

Can it handle data residency for MENA regulators?

Yes — Raabt supports regional deployment in MENA with data processed and stored in-region. We work with your IT to map exact data flows for SAMA, CBE, CBI, CBJ, CBK and other regulator requirements.

More AI for your industry

Works across these channels

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