Raabt vs Tidio
Tidio is a polished website live chat with AI sold as an add-on. Raabt is an AI-first inbox for WhatsApp, Instagram, TikTok, Telegram and Viber that replies in Arabic dialects and Sorani Kurdish.
Website live chat and help desk with the Lyro AI agent, popular with e-commerce stores on Shopify, WordPress and Wix.
TL;DR
Tidio is one of the most established website live chats, and its strengths are real. The widget is mature, the help desk adds ticketing and email, and native Shopify actions let agents see carts, cancel orders, update shipping addresses and issue refunds without leaving the chat. It connects to WordPress, Wix, WooCommerce and 120+ other apps, and self-serve plans include up to 10 agent seats. For an online store whose customers start on the website, it is a proven choice.
The difference is how AI is priced. Tidio's plans meter conversations answered by human agents, and its Lyro AI agent is a separate add-on: after 50 free lifetime conversations, it starts at $39/mo ($32.50 billed yearly) for 50 AI conversations a month. Raabt includes AI replies in every plan — 100 a month on Free and 3,000 on the $19.99 Starter — because automatic answering is the core of the product, not an extra.
The second difference is MENA fit. Lyro lists Arabic among its 45+ languages; Raabt replies the way customers actually write — Iraqi, Gulf, Egyptian and Levantine Arabic plus Sorani Kurdish — and understands voice notes. Raabt also adds Telegram and Viber next to WhatsApp, Instagram, Facebook, TikTok and website chat, and accepts local Iraqi wallets: FastPay, FIB, ZainCash and Nass.
Feature comparison
Honest side-by-side. Sometimes the competitor wins — we say so.
| Raabt AI | Tidio | |
|---|---|---|
| Website live chat | Yes — chat widget via one script tag | Core product — mature widget + help desk |
| E-commerce integrations | Product catalog & orders inside Raabt | Native Shopify actions, WooCommerce, Wix + 120+ apps |
| Team seats | 1 Free · 2 Starter · up to 8 Business | Up to 10 on self-serve plans, incl. Free |
| Channels | WhatsApp, Instagram, Facebook, TikTok, Telegram, Viber, web chat | Live chat, email, WhatsApp, Instagram, Messenger, TikTok |
| AI agent pricing | Included — 100 to 15,000 AI replies/mo | Lyro add-on from $39/mo for 50 AI conversations |
| Arabic dialects & Kurdish | Iraqi, Gulf, Egyptian, Levantine + Sorani Kurdish | Arabic among 45+ languages; Kurdish not listed |
| Voice notes & images | Understands voice notes; voice replies & image understanding on Pro+ | Not listed for Lyro |
| Starting price | $0 free · $19.99/mo Starter | $0 free · $29/mo Starter, Lyro AI extra |
Which one fits you?
Pick Tidio if…
Pick Tidio if most customers reach you through your website, you run a Shopify, WooCommerce or Wix store and want agents to cancel orders, change addresses and issue refunds from the chat, or you need email ticketing with up to 10 agent seats in one help desk. For a website-first store selling in English or European languages, Tidio's live chat and e-commerce integrations are more mature than Raabt's today.
Pick Raabt if…
Pick Raabt if your customers message you on WhatsApp, Instagram, TikTok, Telegram or Viber and write in Arabic dialects or Sorani Kurdish — often as voice notes. AI replies are included from the free plan, Starter is $19.99/mo with 3,000 AI replies instead of a base plan plus an AI add-on, setup takes minutes with no code, and you can pay with FastPay, FIB, ZainCash or Nass.
Common questions
Is there a cheaper Tidio alternative?
For AI auto-replies, yes. Tidio's Starter costs $29/mo ($24.17 billed yearly), and its Lyro AI agent is a separate add-on from $39/mo for 50 AI conversations. Raabt's free plan includes 100 AI replies a month, and Starter is $19.99/mo with 3,000 AI replies and unlimited channels.
Does Tidio support WhatsApp?
Yes. Tidio connects WhatsApp, Instagram and Messenger to its inbox, and Lyro can answer on them. Raabt covers WhatsApp too — through the Cloud API, or alongside the WhatsApp Business app on the same number — plus TikTok, Telegram and Viber. Meta's WhatsApp conversation fees are billed separately, as with any WhatsApp provider.
Can Tidio's Lyro reply in Arabic and Kurdish?
Tidio lists Arabic among Lyro's 45+ supported languages; Kurdish isn't mentioned on its public pages. Raabt replies natively in Iraqi, Gulf, Egyptian and Levantine Arabic and in Sorani Kurdish, understands voice notes, and its dashboard runs in Arabic and Kurdish with full right-to-left support.
How does Tidio pricing compare with Raabt?
Tidio's plans are metered by conversations answered by human agents — 50 on Free, 100 on Starter ($29/mo) and from 250 on Growth ($59/mo) — while Lyro AI and Flows automations are sold as add-ons. Raabt prices plans by AI replies, with AI included: Free (100), Starter $19.99 (3,000), Pro $29 (10,000) and Business $45 (15,000) per month.
Other comparisons
See how Raabt stacks up against the other tools in this category.
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